Since our customers are our primary focus, we have been constantly working on the quality of our customer care. Since we wanted to improve efficiency of our communication with the customers, to cut down on time required for performance of requests and problem solving, as well as to provide full information required, we have established three customer care centres (Smolensko, Elektrinės and Ateities streets), a call centre and a user friendly website. We have appointed heating professionals to look after each apartment building and have issued them with the latest equipment, such as tablets, which allow us to provide residents with full information on the rate, invoices, payments and heating consumption at the time we visit our customers.
In 2005, the company has launched introductory trips for high school students.
Furthermore, we have implemented a customer care standard allowing us to improve a customer care and the way our staff interacts with our customers. This standard has also secured quality customer care at our service centres, as well as professional advice available on the phone.
In 2005, the company has launched introductory trips for high school students. These trips have allowed awareness of electricity and heating generation principles, visiting the Lithuanian Energy Museum and the second and third Vilnius power plants. Every month, this initiative of the company has still attracted approximately 400 high school students out of range of Vilnius schools.